Role, Responsibility, and Accountability Clarity

gear-organizational-effectivenessRoles confusion is a source of organizational dysfunction: “that’s not my job.” It is essential that Prime, Shared, Contributory, and Resource accountabilities be clear and transparent to the organization. A simple Accountability Matrix with four perspectives on the vertical axis (Financial, Customer, Internal Process, and Employee) and roles on the horizontal axis will, when populated with P, S, C, and R accountabilities in the boxes will provide clarity to who is accountable for what and will lead to performance contracts. Organization design derives from a clear understanding of roles and responsibilities, and their interconnectivity. Forms follows function.

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